Bronze

Essential Database Support

$299/Month

Database Health Check (Monthly)

Backup Monitoring

Basic Performance Review

Security Assessment (Quarterly)

Email Support

Up to 5 Support Hours per Month

Monthly Service Report

Business Hours Support (8×5)

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Silver

Proactive Database Management

$699/Month

24/7 Database Monitoring

Performance Tuning & Optimization

Index & Query Optimization

Patch Management Advisory

Backup & Recovery Support

Up to 15 Support Hours per Month

Priority Email & Phone Support

Dedicated DBA Resource

Monthly DBA Review Meeting

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Gold

Enterprise Database Support

$1,499/Month

Unlimited Incidents & Service Requests

High Availability Support (Always On, Clustering, Data Guard)

Disaster Recovery Planning & Testing

Capacity Planning & Forecasting

Security Hardening & Compliance Review

Database Upgrade Planning

Azure SQL & AWS RDS Support

Dedicated DBA Resource

24x7 Priority Support

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Platinum

Fully Managed Database Services

$2,999/Month

Dedicated Senior DBA Team

24×7×365 Support Coverage

SQL Server, Oracle, Azure & AWS Administration

Advanced Performance Tuning

High Availability & Disaster Recovery Management

Security & Compliance Audits

Patch Deployment & Upgrades

Architecture Reviews & Recommendations

Quarterly Business Reviews

SLA-Based Response Times

Emergency Support & Escalation Management

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